Reference

Terms That Govern Your x18 Account

These terms set out exactly what you agree to when you open and use your x18 account — from how deposits via UPI, Paytm, and PhonePe are handled…

Account EligibilityPayment TermsDispute ResolutionData & PrivacyAccount Closure
x18 Terms That Govern Your x18 Account
REACH OUR TEAM

Contact Us About These Terms

Team online

Live Chat

Our support agents are available around the clock via live chat on x18.im. If you have a question about a specific clause in these terms, share the section reference and we'll clarify it for you directly.

Email Support

Send detailed queries about your account terms, data requests, or dispute submissions to our support address. We aim to respond within 24 hours and keep a written record of every exchange for your reference.

Help Centre

The x18 Help Centre at x18.im hosts written answers to common terms questions — covering account eligibility, payment conditions, and the steps to request account changes or closures without waiting in a queue.

HOW WE PROTECT YOU

Security, Data and Account Handling at x18

We apply several layers of protection to your account and the personal data you share with us.

Data Handling

Personal data you provide — name, address, payment details — is stored on encrypted servers and accessed only by authorised staff for verification, fraud prevention, or when required by law. We do not sell your data to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser settings at any time; disabling analytics cookies does not affect account functionality.

Account Security

Two-step login verification is available on all x18 accounts. We strongly encourage you to enable it. If we detect unusual login activity, we may temporarily lock your account and notify you via your registered email address.

Data Retention

We retain account and transaction records for as long as required by applicable law in your jurisdiction, typically five to seven years. After that period, personal data is deleted or anonymised in line with our internal data lifecycle policy.

Your Data Rights

You may request a copy of the personal data we hold on you, ask us to correct inaccurate records, or request deletion where local law permits. Submit these requests via email and we will respond within 30 days.

Requesting Account Changes

To update your registered details, close your account, or withdraw consent for marketing communications, contact our support team by live chat or email. Account closure requests are processed within five business days of identity confirmation.

Frequently Asked Questions About These Terms

If a clause in our terms leaves you with a question, chances are the answer is already here. These are the things we get asked most about our account agreement — answered plainly.

These terms apply to every person who opens an account on x18.im. Access is available where local law permits it in your jurisdiction. If local law restricts online gaming activity, you are responsible for checking that before proceeding.

Yes. We may update these terms at any time and will post the revised version on this page with the date of change noted. Continuing to use your account after the update is posted means you accept the new version.

If your account is suspended for a terms violation, any balance not involved in the violation will be returned to your original payment method — UPI, Paytm, or PhonePe — after our review is complete. The timeline depends on the nature of the investigation.

Raise a dispute by contacting our support team via live chat or email within 30 days of the transaction date. Include your account ID and the relevant transaction reference. We will acknowledge your dispute within 48 hours and resolve it within 14 business days.

Send a written data access request to our support email from your registered address. We will verify your identity and dispatch a copy of your stored personal data within 30 days, in line with applicable data protection law.

Yes. Each person is permitted one account on x18. Duplicate accounts are a breach of these terms and may result in both accounts being suspended. If you believe a duplicate was created in error, contact support to have the extra account removed.

Contact our support team via live chat or email to request account closure. We will confirm your identity, process any pending withdrawal to your UPI, Paytm, or PhonePe account, and close the account within five business days of verification.